Acceptable Use Policy

Overview

SafeSublet is committed to creating a safe, trustworthy marketplace for hosts and tenants. This Acceptable Use Policy outlines the rules and guidelines for using our platform, particularly around communication and privacy protection.

Privacy Protection

SafeSublet uses a "double-blind" privacy system that protects both hosts and tenants until a booking is confirmed and payment is received. This system is designed to:

• Prevent fraud and scams before trust is established
• Protect users from unwanted contact outside the platform
• Ensure all parties are verified before personal information is exchanged
• Keep a clear record of all communications for dispute resolution

Prohibited Content in Messages

Before a booking is confirmed, the following types of personal information are automatically redacted from messages to protect both parties:

• Phone numbers - Including international formats
• Email addresses - Personal or business email
• Social media handles - Instagram, Facebook, Twitter, etc.
• External links - URLs to external websites
• Physical addresses - Street addresses and specific locations

Attempting to share this information before a booking is confirmed is a violation of our Acceptable Use Policy and may result in account restrictions.

Enforcement Actions

Violations of this policy result in escalating consequences:

Warnings expire after 90 days of good standing. You can view your current warning count in your account settings.

Appeals Process

If you believe a warning or restriction was issued in error, you can appeal through your account settings. Our trust and safety team will review your appeal within 48 hours.

When submitting an appeal, please provide:

• Context about what you were trying to communicate
• Why you believe the detection was incorrect
• Any relevant information about your conversation

When Personal Information Can Be Shared

Information is shared in stages as the booking progresses:

After Deposit and Screening

Once the tenant pays the booking deposit and completes screening (background check and credit check), the host receives the tenant's screening result as a pass/fail status. Detailed screening reports are never shared with hosts — only the overall pass/fail determination. This allows the host to make an informed decision on whether to proceed with the lease.

After Lease Signing and Full Payment

Personal contact information (full name, email, phone number) and the property address are automatically revealed to both parties after:

• The host approves the screening result
• The digital lease is signed by both parties (host signs first)
• Full payment (first month + last month + security deposit − deposit) is successfully processed

At this point, both parties can communicate freely including sharing phone numbers and other contact information.

Other Prohibited Activities

In addition to PII protection, the following activities are prohibited:

• Harassment, threats, or discriminatory language
• Spam or unsolicited promotional messages
• Attempting to complete transactions outside the platform
• Posting fraudulent or misleading information
• Impersonating other users or SafeSublet staff
• Using automated tools to send messages

Questions?

If you have questions about this policy or need assistance, please contact our support team:

Email: support@safesublet.com